Reference

What These Terms Mean for You

Our Terms & Conditions set the rules for how your account is opened, verified, and used across our Indonesia lobby.

Local LawAccount UseDANAQRISDevice Checks
wdselot77 What These Terms Mean for You
CONTACT ROUTES

How to Contact Us About Terms

If you want a clause checked before you open an account, we keep the contact path simple.

Live Chat Open live chat from the account page if you need a clause checked before…
Email Reply Email works well when you want a written trace.
Help Form Use the help form if you need to attach a screenshot or ask about…
DATA SAFETY

Data, Cookies, and Account Security

We only keep the data we need to operate the account terms: registration details, login events, device type, cookies, and payment checks.

Registration Data

We store the name, email, phone, and payment rail you enter so your account can be matched later. If a detail changes, send the update from the registered email and we verify before editing.

Session Cookies

Cookies keep you signed in on the same device and help us notice unusual login patterns. You can clear them in your browser at any time, but some account screens may ask you to sign in again.

Device Logins

We record login device, browser, and time so you can spot unknown access fast. If you see an access you do not recognise, contact us right away and we will lock the session while we check.

Payment Checks

For DANA, OVO, GoPay, and QRIS, we compare the sender name, reference, and account record before any balance action. That helps prevent misapplied deposits and gives you a paper trail for each request.

Retention Period

We keep account and transaction records only as long as needed for service, dispute handling, and legal duties. After that, files are removed or anonymised according to the retention schedule tied to the record type.

Change Requests

To request a correction or deletion, message us from the email on file and name the exact field you want changed. We confirm identity first, then send the result back to the same address.

Questions About These Terms

These questions focus on how the terms work in daily use, from sign-in checks to record changes. We keep the answers direct so you can decide whether your details fit the account rules before you continue. If you need a clause checked against your own record, contact us from the registered email and we will point you to the right section.

Only where local law permits. If your location is not allowed, account creation and payment checks will stop before completion, and you should not try to bypass the location rule.

We compare the sender name, account name, and payment reference for DANA, OVO, GoPay, or QRIS. If the record does not line up, we ask you to correct it before the request moves forward.

Yes. Send the request from your registered email, name the exact field you want changed, and wait for our verification step. We then update the record and reply to the same inbox.

Cookies keep you signed in on the same device and help us remember the last browser you used. If you clear them, some saved settings reset and the login page may ask for your details again.

We keep records only as long as needed for account handling, dispute checks, and legal duties. After that, we remove or anonymise the files according to the record type.

Use live chat, email, or the help form and include the section title plus your registered email. Our team reads policy questions from 09:00 to 23:00 WIB and replies in English.